First Feedback
The First Feedback stage represents the child’s initial engagement with the service. The focus is on building trust and rapport. The activities below are designed to support this process. They enable the child and their practitioner to get to know each other, and the child to receive accessible information about the support they will receive.
“There should be an opportunity for the practitioner to get to know the child, and for the child to get to know the practitioner.”
“It is important to get to know the child first, so they feel like they are being heard when providing feedback.”
Self-reflection activities: Getting to know each other
About me
‘About me’ is a self reflection activity to be used during the First Feedback phase. It aims to uphold the CHANGE principles of ‘Create space and time’, ‘Hear the child’ and ‘Navigate trust’, by supporting the practitioner to get to know the child in their first session together. ’About me’ is intended for children under the age of 10 years, but can be completed by any child or young person. Download the printable version and editable version of the activity below.
Self check-in
‘Self check-in’ is a self reflection activity to be used during the First Feedback phase. It aims to uphold the CHANGE principles of ‘Create space and time’, ‘Hear the child’ and ‘Navigate trust’. This activity enables the child to reflect on and communicate their thoughts, feelings and needs at the start of their service engagement. ‘Self check-in’ is intended for children both under and over the age of 10 years. Download the printable version and editable version of the activity below.
Convo cards
‘Convo cards’ is a self reflection activity to be used during the First Feedback phase. It aims to uphold the CHANGE principles of ‘Create space and time’, ‘Hear the child’ and ‘Navigate trust’ by supporting the child and the practitioner to get to know each other. ‘Convo cards’ is intended for children over the age of 10 years, but can be used with any child or young person. The activity has been designed for in-person service engagement, but can be adapted and used for online engagement with the child. Download the printable and editable version of the activity below.
Service feedback activities: Safety and wellbeing needs
About us
‘About us’ is a service feedback activity to be used during the First Feedback phase. It aims to uphold the CHANGE principles of ‘Navigate trust’ and ‘Explain enough and ensure understanding’ by supporting the child to get to know their practitioner and to understand the supports they will receive from the service. ‘About us’ is intended for children both under and over the age of 10 years. Download the printable and editable version of the activity below.
My needs shelf
‘My needs shelf’ is a service feedback activity to be used during the First Feedback phase. It aims to uphold the CHANGE principles of ‘Create space and time’, ‘Hear the child’ and ‘Navigate trust’, by enabling the child to consider and communicate their safety and wellbeing needs. It also supports the practitioner to work effectively with the child to meet their needs. ‘My needs shelf’ has been adapted for children over and under the age of 10 years. Download the printable version and editable version of the activity relevant to the age of the child below.