The CHANGE Childrenā€™s Feedback Tool has been developed through the Childrenā€™s Voices for Change research project, funded by the Victorian Government. It has been created alongside, and informed by the insights, experiences and ideas of, children and young people with lived experience of family violence.

The Tool is a practical, interactive resource for practitioners, organisations and government agencies working with children and young people who have experienced family violence.

There are three parts:

  • Guiding Principles

    The Childrenā€™s Feedback Tool is underpinned by six guiding principles:

    Create space and time

    Hear the child

    Act on feedback

    Navigate trust

    Give choice and agency

    Explain enough and ensure understanding

    The CHANGE principles are intended to inform service engagement with children and young people who have experienced family violence in ways that are safe, meaningful, rights-based and trauma-informed.

  • video|Four Fs Feedback loop video|#

    The ā€˜Four Fsā€™ feedback loop ā€“ First, Frequent, Final, Future ā€“ supports opportunities for children and young people to provide feedback at key stages of their service engagement. At each point in the loop, children and young people have opportunities for:

    Self-reflection: to consider and communicate their thoughts, feelings and experiences that relate to their family violence recovery journey; and

    Service reflection: to consider and communicate their experiences of engaging with the service.

    At each stage of the feedback loop and for each activity, children and young people should understand why they are providing feedback and how it will be used to support them, and also to inform improvements to service design and delivery.

    Click on each stage of the feedback loop in the top menu, to learn more and to access activities and practitioner guides.

  • Practice Pointers

    Six practice pointers support the translation of the CHANGE Childrenā€™s Feedback Tool into diverse practice contexts:

    1. Be flexible and inclusive

    2. Be trauma-informed

    3. Be aware of complex family dynamics

    4. Be child-centred

    5. Be mindful of power imbalances

    6. Be ready

    Accompanying the practice pointers is a readiness checklist, to enable services to reflect on their readiness to receive and action feedback from children and young people.